Smart user data: How can we build rather than erode trust?

Every avenue of technology that demands personal data – from mobile phones to intelligent environments of connected things – begins a process of trust.

Trust is built, not given. It is part of an exchange, where people expect great benefits in return. But even once established, trust can be so fragile that with a single act it can easily dissolve. So how can we better understand trust? How can we build trust? How can we sustain trust?

This workshop will take an interactive and inter-disciplinary approach to unpack what trust is, through the lens of key areas where digital innovation and social need intersect: health, education, mobile technology and space. Participants will explore the mechanisms through which trust can be built, sustained, and rebuilt; they will create new understandings of trust based on socio-cultural and psychological insight, and collaborate to harness insight to make better decisions, products or services that will foster relationships founded on trust and ultimately improve people’s lives.

Join the conversation now on Twitter @eclipse_london #digitaltrust

Access for everyone to our protected areas – Planning and implementation

“Access for everyone to our protected areas – Planning and implementation.”
In Sweden natural environments and cultural land¬scapes are there for everyone. As many protected areas as possible should thus fulfil a basic level of accessibility and some protected areas should also be prioritised for a higher level of accessibility. An area can always be made accessible to more visitors.

To help in this undertaking a handbook has been developed by the Swedish Agency for Participation, the Swedish Environmental Protection Agency and the Swedish National Heritage Board in close cooperation with other governmental agencies, the County administrative boards, municipalities, NGOs and others. The handbook focuses on the natural and cultural landscapes in protected areas. However, the methods and considerations can be used to a consider¬able extent outside of protected areas as well, such as in recreational areas and in green areas close to urban centres.

In the first part of the handbook accessibility to protected areas is described not as a matter of creating a finished product. The work to increase accessibility should instead be seen as an on-going Universal Design-process of improvement. The handbook thus presents a model for a systematic and gradual approach. It describes how to prioritize among, and within, protected areas, how an area can be developed with respect to accessibility, how a target vision can be developed, and how the measures could be carried out. Emphasis is given to assessment, monitoring and maintenance. The handbook also deals with different inter¬ests. One is balancing between improving accessibility and conserving the protected areas. These interests are most of the time not hard to balance, it´s more a matter of where and how to work with accessibility. The handbook also presents the regulations that affect and apply in different types of protected areas. This includes the regulations of the Planning and Building Act regarding persons with a func¬tional impairment. Consultation with organisations representing persons with impairments, including children with impairments, is an important theme in the work of planning and implementing accessibility measures.

The second part of the handbook provides concrete guidance and practi¬cal solutions for improving accessibility. It is important to “think accessibility” throughout the entire process. Informing about Sweden’s natural and cultural heritage and presenting this information not only in an accessible manner, but also together with information about accessibility, so that every individual can be able to decide on their own, if and how it is possible to visit an area or not. This is one of the most impor¬tant tasks from an accessibility perspective. It is important for many persons with impairments to be able to plan their visit in advance in detail.

The handbook is published in Swedish (printed and DAISY) with an English summary.

Swedish Agency for Participation
The agency of the Swedish government that works to ensure that disability policy will have an impact in all corners of society. The agency works on the premise that everyone is entitled to full participation in society, regardless of functional ability.

Swedish Agency for Participation
The agency of the Swedish government that works to ensure that disability policy will have an impact in all corners of society. The agency works on the premise that everyone is entitled to full participation in society, regardless of functional ability.

Swedish Environmental Protection Agency
The agency of the Swedish government that has the overview of conditions in the environment and progress in environmental policy. The agency is coordinating, monitoring and evaluating efforts, involving many agencies, to meet Sweden’s environmental objectives.

Swedish National Heritage Board
The agency of the Swedish government that is responsible for heritage and historic environment issues. The mission is to play a proactive, coordinating role in heritage promotion efforts and to ensure that the historic environment is preserved in the most effective possible manner.

Inclusive Design For Assistive Technology

This paper reports the results of a study comparing the processes of nine cases of assistive technology design (AT) with the predominant model of Inclusive Design (ID). There is a comparison of both process and methods. Design for AT requires a special focus on user-requirements during product development. As such ID methodology is relevant to AT design. Research in AT design has both drawn from and added to the ID knowledge base. However, the conditions under which mainstream ID operates are not the same as those for AT where the scale of projects is smaller. Semi-structured interviews were carried out with nine designers of assistive technology. This provided raw data concerning the processes and methods used in a range of products including a children´s wheelchair, a wash-basin system, a wheeled walking frame and breathing apparatus. The interviews showed that design for AT has some overlap with design for mainstream ID but there are number of important differences of emphasis. Three in particular are a) that user investigations must draw on stakeholders other than users (carers and medical professionals) when gathering user requirements and conducting verification testing and b) requirements gathering and definition is under-emphasised and c) prototyping becomes a more important element of the design process.