A Case Study for Universal Design in the Internet of Things


Trenton Schulz, Kristin Skeide Fuglerud, Henrik Arfwedson and Marc Busch


D4. Designing with technology

Date and Time

2014-06-17, 13:45 - 14:25


MA 6
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The user-centered design process helps ensure the requirements of the users are met throughout the development of a product or service. Universal design is an approach that makes sure that the needs of people with disabilities are incor­ porated. While many have suggested combining user-centered design and univer­ sal design, we demonstrate how it can be done in the development of prototypes and mobile apps for the Internet of Things. Applying the user-centered and univer­ sal design process allowed us to identify complex issues with user interaction that would not have have been found only using accessibility guidelines. We recom­ mend focusing on technical accessibility, performing user evaluations with persons with disabilities, and having an accessibility champion for advocating universal de­ sign issues throughout a project.